Support
Got a question, hit a problem, or something isn't working the way it should? We're here.
Contact us
The fastest way to get help is to email us — we answer every message personally:
Frequently asked questions
- I forgot my password. What now? On the sign-in screen, tap "Forgot your password?", enter your email and you'll get a link to reset it. Registered with Google or Apple? Then there is no password: sign in with the same button.
- How do I delete my account and my data? Inside the app: Profile → Delete account (at the bottom of the page). "Clear Account Data" in Settings deletes your data but keeps the account. This permanently deletes all your data and cannot be undone. More detail in our privacy policy.
- I imported a timetable file or an exam PDF and it wasn't read correctly. Email us the file (feel free to remove any personal details first) and we'll look into it.
- I'm not getting push notifications. Check that you granted notification permission to the app in your device settings, and that you are signed in to your account in the app.
Focusity Premium
- What does it include? Pokey, the smart assistant, unlimited; smart scans of timetables, exam schedules, grade sheets and messages; practice from past exams (up to 200 questions a month); and flashcards and quizzes from your course material (up to 10 sets a month). It is a monthly or yearly subscription, and your app store shows the price in your currency. Everything else in the app is free without it.
- Can I try it before paying? Yes, two ways. Without a subscription you get up to 10 smart actions a month: a question to Pokey, a scan or a practice set. Each one comes back 30 days after you used it. And the first week of the subscription is free.
- Does it renew automatically? Yes, every month or every year until you cancel. The free week costs nothing, and if you cancel at least 24 hours before it ends you are not charged at all.
- How do I cancel, or switch between monthly and yearly? In the store you subscribed with: on iPhone in Settings → your name → Subscriptions, and on Android in Google Play → Payments & subscriptions → Subscriptions. You can also cancel by email: write "cancel subscription" and your account email to meir.vaknin02@gmail.com, and we'll reply within 3 business days. A Google Play subscription we can cancel ourselves; an Apple subscription is cancelled in your iPhone settings, and we'll walk you through it. After you cancel, you keep access until the end of the period you paid for.
- I bought a Semester Pass before. It stays active until its end date, and nothing about it changes. After it ends you can move to Focusity Premium.
- Can I buy it on the website? No — it is bought inside the mobile app. Once bought, the assistant and the scan also work on the website when you sign in to the same account.
- I paid, but the assistant or the scan is still locked. Access can take a moment after the payment. Make sure you are signed in to the same account you bought it with. If it is still locked, open Profile → Focusity Premium and tap Restore purchase. Still stuck? Email us the order number from your store receipt.
- How do I get a refund? Apple or Google takes the payment, so refunds are requested from them: on the App Store at reportaproblem.apple.com, and on Google Play from the order history in your Google Play account. You can also email us and we'll help.
Business details
Focusity is run by Meir Vaknin, ID / business no. 315057026, 12 Amos Yarkoni St., Be'er Sheva, Israel. Email: meir.vaknin02@gmail.com. Full terms in the terms of use.
Privacy policy
Details of what data we collect and why are available in our privacy policy.